Are Customers Hanging Up on Your Business’ Phone Etiquette?
A study from Experian last May revealed people were spending 58 minutes per day on their smartphones, and 26% of the time talking on the phones. Let’s do a little math. Every… Day, people spend 15 minutes on the phone Week = 1 hr 45 min Month = 7 hr 30 min Quarter =...Why Do Manners Matter in a Digital Age?
With the rise of social media, text messaging, status updates, and life lived at 140 characters, do manners still matter? Of course! In fact, modern manners in a digital age are a wonderful way to connect with people in an honest, meaningful way. They also lend an...Creating A Friendlier Email Signature
According to a 2011 statistics report published by The Radacati Group, Inc., the average office worker sends and receives over 100 emails everyday. Whether you’re sending a quick message to a coworker, or a formal email to another company, with each...The Surprising Research Behind Medical Etiquette
(hint: it’s not all about empathy) This is Medical Practice week, and proper etiquette is an essential part of any type of quality medical, dental, or health-based practice. We all know the stress and tension of going to the doctor’s office, and the...A Cleaner Desk in 30 Minutes
We have all been at the point of nearly drowning in a sea of papers, notes, and other professional equipment. For most of us, getting productive and meaningful work at a messy desk is difficult at best. A clean desk is actually an effective method to help train your...Subscribe
What Patricia's Clients are Saying:
“Patricia brought into a fruition a vision for Inclusive Student Excellence at UNC. The experience was once-in-a-lifetime for many students and still is a hot topic for conversation. Patricia was the perfect inaugural keynote speaker for our College to Corporate program!”
Ada Wilson Suitt
J.D. Director of Inclusive Student Excellence / University of North Carolina
“I thought it was very valuable. Though you cannot possibly take away everything, I think there were some key takeaways that I will certainly roll into my daily life. Inspire would be a great venue for her, because she would be especially “inspiring” to women and they would enjoy interacting with her and hearing her story in general. A speaker like Patricia is invaluable and something I took as a privilege to sit through.
Renee Buzek
Strategic Account Manager / Moen
Dear Patricia, Thank You, Thank You, Thank You!! The evening was amazing. You are full of love to share and that was very clear in the atmosphere. Everyone was engaged and loving every minute of your presentation. I’ve had so many great comments and the best was: “This was the best program we have done” I was super excited and wanted to share the positive feedback.
Mayu Fielding
Pirates Baseball Organization Education Coordinator / Pittsburgh Pirates
“Thank you so much for your active and hands-on role in our Women’s Leadership Networking Event yesterday.
The positive feedback just keeps coming in! You inspired me and our group to think and act differently in the way we approach networking in social situations. I look forward to reading your current and future books. I truly hope our paths will cross again in the not too distant future.”
Alison Hinds-Pearl
Senior Compliance Counsel / Bayer
“Patricia Rossi’s Pro “Active” Protocol for the professional athlete – essential. Touch down technique for stellar social media, community, and team success. Enables each and every athlete to succeed on and off the field.”
Terry Cousin
Steelers Player Engagement Coordinator / Pittsburgh Steelers
Dear Patricia, Thank you for speaking for PNC wealth management today. I learned so much, all of which I can apply to every part of my life. I hope we can work together again!
Judy Jadlowiec