15 Top Email Wins
Here are some top email wins to help your communications land the right way.
- Always use a courteous greeting and salutation with the right level of formality.
- Write in complete sentences.
- Put the most important information at the beginning of your email.
- Keep your emails short and to the point.
- When forwarding an email, include personal comments to the recipient.
- Let your recipient know if you plan to send a large attachment.
- If your entire message is contained in the subject line, use EOM (end of message) so the recipient knows he/she doesn’t have to open the a-mail.
- Double-check your recipient list before sending.
- Acknowledge emails, even if they don’t “need” a reply.
- Respond to emails within 24 hours.
- Avoid writing in CAPITAL LETTERS only. It’s like shouting at the person who reads your e-mail.
- Don’t use any offensive language.
- Don’t forget to include the words please and thank you.
- Don’t use email to sort out complex issues, instead set up a face-to-face meeting.
- Remember that emails can leave a trail and can easily be forwarded, printed, shared and saved forever.
Use these top email wins to improve your business communications.
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