15 Top Email Wins

Here are some top email wins to help your communications land the right way.

1. Always use a courteous greeting and salutation with the right level of formality.
2. Write in complete sentences.
3. Put the most important information at the beginning of your email.
4. Keep your emails short and to the point.
5. When forwarding an email, include personal comments to the recipient.
6. Let your recipient know if you plan to send a large attachment.
7. If your entire message is contained in the subject line, use EOM (end of message) so the recipient knows he/she doesn’t have to open the a-mail.
8. Double-check your recipient list before sending.
9. Acknowledge emails, even if they don’t “need” a reply.
10. Respond to emails within 24 hours.
11. Avoid writing in CAPITAL LETTERS only. It’s like shouting at the person who reads your e-mail.
12. Don’t use any offensive language.
13. Don’t forget to include the words please and thank you.
14. Don’t use email to sort out complex issues, instead set up a face-to-face meeting.
15. Remember that emails can leave a trail and can easily be forwarded, printed, shared and saved forever.

Use these top email wins to improve your business communications.