I AM A GOOD COMMUNICATOR WHEN I…
- find commonalities
- show concern and compassion
- demonstrate cooperation with good intentions
- demonstrate competence
- admit if I don’t know something
- am sincere and genuine
- am interested, not just interesting
- eliminate contradictory words and body language (believe body language over words)
- use positive rather than negative words
- keep good eye-contact with the person (and everyone else involved in the conversation)
- am tactful, not offensive or insensitive
- select powerful verbs
- speak with the appropriate formality or informality
- make only promises I can keep
- ask others for their opinion rather than information only (they will perceive it as a compliment)
- show pleasure in the success of others
- take the pressure off others when they make an unintended faux-pas
- address people occasionally by name (which makes them feel important)
- relax my body language if I want a relaxed conversation
- tell good stories (sharing personal experiences, is always very powerful)
- recognize the importance of small talk and do it correctly
- identify the appropriate topics of conversation
- set expectations right
- am clear, not blunt
- listen attentively and engage with others
- share information with others that add value to them
- agree and disagree (and mean what I say)
- respect other peoples’ views, ideas, opinions, cultures
- know how to give and receive praise, give and receive criticism
How many of these qualities do you already have?
How many of these qualities do you need to work on?
Many of these things we learned during our event with Working Women Tampa Bay and The Capital Grille: Fostering Human Connection, Collaboration, and Confidence.
