It’s probably happened to you before: you’re on your way to work when you decide to treat yourself to a fancy, flavorful coffee or a hot breakfast sandwich. You pull into the drive-thru thinking it will just be a quick stop. Ten minutes later, your car hasn’t moved, you’re running late, and there’s someone behind you so you can’t get out of line.
Here’s how you can keep your cool and your kindness in the drive-thru line.
Don’t Go Unless You Have the Time: The drive-thru is designed to be a speedy process, and most of the time it is; however, sometimes things happen that can cause delays. Because you can’t control how quickly the cars move or how fast your food is made, save yourself from feeling stressed out, angry and annoyed by only stopping at the drive-thru if you’ve got plenty of time to spare.
Use Good Communication Skills: When you place your order, your voice is often heard on employee headsets, manager headsets, and over a loudspeaker in the kitchen. You can ensure your order is heard correctly by turning your car’s music off, avoiding side conversations with other passengers, and speaking (not shouting) clearly. Listen for the total cost of your bill and where you’re being directed to avoid confusion or delays.
Be Prepared to Pay: Don’t wait until you’re asked for payment to start sifting through your purse, wallet, or cup holder for change. Have your money or debit card in hand for a quick and easy process.
Check Your Order Later: It’s rude to the restaurant employees as well as everyone behind you to go through your order for accuracy while sitting at the window. If you suspect your order is incorrect, pull off to the side and then look.
Don’t Ask to See the Manager: If you have a problem with your order, an employee, or the way the restaurant is being run as a whole, the drive-thru window is not the place to discuss it. Park your car and enter the restaurant. If you’re short on time, send an email or make a phone call later in the day.
