by Patricia Rossi | Jun 4, 2013
My heart is full from an entire weekend of celebrating a childhood friend. Seventy of us from all ages and stages of his life were present. From ages 13 to 80, we all arrived from different pockets of the globe to sing Happy Birthday to a 50 year old Kenny. As we mingled, laughed, and [...]
by Patricia Rossi | May 24, 2013
7 Ways to Prioritize Customer Service Your nametag says “How Can I Help You?” but you are thinking " I wish I had Harry Potters Invisible cloak. Interacting with customers, sorting through company policy, and fielding complaints, make the customer service industry tough. However, putting on kindness, honesty, and patience throughout the day will [...]
by Patricia Rossi | May 17, 2013 |
It stinks when you discover that you weren't invited to something your friends were. Whether you’re five or 85 it isn't a pleasant discovery, but when it happens to your kid, whew that really stinks. One of my son’s friends came home with us after school. He left behind an invitation from another classmate in [...]
by Patricia Rossi | May 13, 2013 |
Interviewing in Our Tech-Infused World When your resume was plucked from the pile and you were called in for an interview, you used to know what to anticipate – a face-to-face interaction, with the manager and perhaps an additional employee, behind a closed office door. Today, that’s no longer the case. Employers are [...]
by Patricia Rossi | May 5, 2013
Do’s and Taboos of International Etiquette Whether you are traveling overseas or hosting an international guest at work, it’s important be aware of cultural differences. Your awareness can avoid embarrassment, allow you to relax, and help others around you be at ease. Do your best to research the country you’ll be visiting and the guests [...]
